FAQ

How long does it take to get to the airport from Waikiki ?
It’s safe to allow 30 minutes. If there’s no traffic it all its 15 min. Could be 45 if it’s really crazy traffic but that’s pretty rare.

How early do I need to be at the airport before my flight?
If it’s inter-island flight, an hour is plenty of time. Domestic 2 hours is good. For International, 2 1/2 or 3 hours is good. The airport is never that busy but it’s up to you.

Is the pricing listed between destinations for each person or total price?

The price listed stated on the website or emails is always the total price. If pricing is for each person I would be clear to let you know.

Do you charge for luggage?

No, unless it’s some crazy amount with 100 pound boxes and surfboards etc.

Do you charge for kids?

Yes if they’re over a year old.

Do you track the flights?

Yes. Air travel is still very not the most on time method of travel so I always track the flights.

Will the vehicle we’re looking for say “JohnnyCab” on the side?

If it’s me there picking you up it will but I rely on other drivers some times to help me so it could be a minivan or sedan. The driver will know your name. Please only get in the vehicle if the driver says your name FIRST.

How long does it take to clear customs?

It varies. If one of the early morning flights it could be as fast as 30 minutes but usually on average 45 minutes. If you land later in the day it could be as long as an hour or hour and a half. Customs gets clogged with all the international flights coming in.

Where’s the pickup spot?

Varies on airline. Please look at the directions page or call or text me from baggage claim and we’ll direct you.

How long does it take to get luggage?

Usually about 30-40 minutes. That can vary on the airline as well. United and Hawaiian seem to take there time getting the luggage to the carousel but on average about 40 minutes you should have your luggage.